We generally collect information about you directly from you, from third parties, and automatically through your use of our Services as further described below.
Information We Collect Directly from You.
The type of information that we collect from you depends on your interaction with
our Services. While you can browse most parts of our website freely, certain areas
and features of our Services require you to create an account with us. To create an
account, you must provide us with certain information, such as your name and
username or nick name, email or phone number, and other contact information. If you
subscribe to any of our Services, we will also collect your payment and billing
information. We may also ask or allow you to submit additional profile information,
such as authorized users, preferences and interests, and additional contact
information. If you apply to become one of our Dealers or Sales Agents, we will
collect information from you, including your first and last name, email address,
contact address, phone number, occupation, whether you are a user of our Services,
business ownership, desired sales model, hourly commitment to iTalk sales, other
similar survey information, and information you choose to provide to us. If you
decide to make a purchase with us or subscribe to our Services, we also collect
information in order to process your order, such as payment and billing information,
residential addresses, and shipping address. We also collect information about items
in your online shopping cart and other order information that you submit.
Information We Collect Regarding Your Use of Our Services.
We collect information about your use of our Services, such as your order and
subscription history and purchases, as well as your credit bonus, for example when you
earn credits and rewards by referring a friend to iTalk. We may also collect other
information depending upon the services you subscribe to or use. For example, if you
subscribe to our Aljia (CCTV) services we collect CCTV footage, including audio, (which
is stored in accordance with the applicable terms) from your cameras. We also collect
and maintain records about the services you use for purposes of administering, operating
and billing for those services and as otherwise explained herein. For example, if you
subscribe to our mobile communication or phone services, we will collect transactional
information such as call logs and related usage records,or in the case of the iTalkBB Prime App,
mobile device contact list information to enable shared contact lists.
Information We Collect to Enable Customer to Import Customer’s Contact List.
As a courtesy to Customers, and with Customer’s consent, iTalkBB allows Customers to import Customer’s entire contact list to the iTalkBB Prime App utilizing iTalkBB’s software to accomplish the import. The import of Customer’s Contact List is solely for Customer’s convenience and at Customer’s request. iTalkBB does not save, store, use or disclose to a third-party any of Customer’s information required for the import process.
As a courtesy to Customers, and with Customer’s consent, iTalkBB allows Customers to import Customer’s entire contact list to the iTalkBB Prime App utilizing iTalkBB’s software to accomplish the import. The import of Customer’s Contact List is solely for Customer’s convenience and at Customer’s request. iTalkBB does not save, store, use or disclose to a third-party any of Customer’s information required for the import process.
Information We Collect From iTalkBB App customers includes Customers’ Installed
Application information for Transmission of Customer Messages to friends and family.
iTalkBB App customers are able to send messages composed by iTalkBB to friends and family members. For the convenience when using the message feature,we collect Installed
Application information of the iTalkBB App customer to enable that customer to simply select a transmission method for his or her message (for example, email, text, WeChat, Facebook, etc.) . iTalkBB does not save, store, use or disclose to a third-party any of Customer’s Installed Application information required for the messaging process.
Application information for Transmission of Customer Messages to friends and family.
iTalkBB App customers are able to send messages composed by iTalkBB to friends and family members. For the convenience when using the message feature,we collect Installed
Application information of the iTalkBB App customer to enable that customer to simply select a transmission method for his or her message (for example, email, text, WeChat, Facebook, etc.) . iTalkBB does not save, store, use or disclose to a third-party any of Customer’s Installed Application information required for the messaging process.
Information We Collect About You from Third Parties.
We may also collect information about you from third parties, which we append to the information we have collected.
If you refer another customer to as part of a referral program or offer, we make available,
we may collect information (when provided by the referred customer), in order to process and credit you with the referral.
If you sign up for or purchase our Services through a Dealer or Agent, or otherwise interact with a Dealer or Agent related to the Services,
we may receive information about you from the Dealer, such as name, nickname, contact information, and subscription and payment details.
Communications and support.
If you contact us by email, mail, phone, chat or otherwise regarding the Services, we
collect and maintain a record of your contact details, communications and our responses.
If you call us, we may also record calls and maintain logs and records of those calls.
Inquiries and requests.
We also collect personal information when you submit information to or request
information from us or sign up for marketing and communications from us (such as related
to iTalkBB products, subscriptions, special offers and upcoming product releases). The
information we may collect includes your name, contact information, and other
information.
ITalkBB Chinese TV.
If you subscribe to our Chinese TV services, we collect additional personal information
about you. Depending on how you use the Chinese TV services, we may collect information
such as information related to your registered Set-Top-Box device, geolocation, IP
address, and contact details (including email). If you actively initiate contacting us
for customer support purposes through one of our WeChat corporate accounts, WeChat and
we may collect additional information such as for example your name, WeChat username,
profile image, phone number used with WeChat, and conversation records related to your
inquiry. For more information about WeChat’s privacy practices, please visit WeChat’s
privacy policy.
Apps.
In some cases, information about you is collected and combined through your interaction
with the Apps we may offer related to our Services. For example, we collect information
on the device and the App you are using, including IP Address, date, time and requests
submitted through the App, unique identifiers and other information such as the type of
device you use (including your operating system, language, network settings, telephone
operator or internet provider, installed third-party applications and plug-in lists).
Other Information We Collect Automatically Through Our Services.
We may also collect personal information about how you use the Services (e.g., using
cookies and pixel tags), such as IP address, advertising ID, location information,
browser type, device type, domain name, the website that led you to our Services, the
website to which you go after leaving our Services, the dates and times you access our
Services, and the links you click and your other activities within the Services. We may
also use pixels in HTML emails to understand if individuals read the emails, we send to
them (“usage data”). We may combine this information with other information that we have
collected about you, including, where applicable, your name and other personal
information. (For more information, see the Cookies and Other Tracking Information
section below.)
Financial Incentive Disclosure.
Some customers may participate in the iTalkBB Rewards Program or similar programs
sponsored by iTalkBB and may earn redeemable Reward Points or prizes based on their
activities that benefit iTalkBB (i.e., referral of a friend, posting a comment on an
iTalkBB Video, posting on social media related to iTalkBB).