Credit Card Payment.
Upon purchase, Customer must provide iTa>lkBB a valid credit card number from an accepted issuer (see iTalkBB's website for accepted issuers). Customer authorizes iTalkBB to charge the credit card number ("Credit
Card") for all charges arising from Customer's use of the iTalkBB Prime App Services. Customer shall notify iTalkBB of any change to the Credit Card information including, without limitation, changes in account
number, expiration date and billing address.
Invoicing
iTalkBB will provide Customer with a monthly on-line invoice for iTalkBB Prime App Services and bill all charges invoiced to Customer's account to the Credit Card. Charges shall include, monthly service fees, usage
fees, toll charges, taxes, regulatory/regulatory recovery fees and all other applicable charges. Monthly service fees are paid in advance of each month's iTalkBB Prime App Services. Toll charges and other applicable
charges are billed at the end of each service month. Billing for monthly service fees and other applicable charges commences upon Activation of iTalkBB Prime App Services, and the first month's monthly service
fees will be prorated to take into account any partial month of iTalkBB Prime App Services.
Toll Charges
All calls to or from the iTalkBB Prime App using the iTalkBB Prime App Services that originates or terminates in the PSTN is subject to the then applicable toll charges that are associated with the service plan
Customer has selected. All calls to destinations outside Canada and the United States to a party that is not an iTalkBB Prime App Services Customer will be charged at the then-current international rates published
on iTalkBB's website, unless such international calls are part of your calling plan. The duration of each call will be calculated in one-minute increments.
Telephone Numbers
Any telephone number provided to Customer by iTalkBB Prime App Services shall be leased and not sold. Customer may not use such number with any other device other than the iTalkBB Prime App with the express prior
written consent of iTalkBB Prime App Services. iTalkBB reserves the right to change, cancel or move the number in its sole discretion.
China Numbers
New iTalkBB Prime App Services subscribers will be assigned a China Number. The charge for the China Numbers is in addition to the iTalkBB Prime App Services Calling Plan the subscriber chooses. The China Numbers
Service is a month-to-month service paid one month in advance and you may cancel at any time prior to your monthly billing date. Your friends and families in China may contact you on the China Numbers and pay
only local call charges in China. If you are an iTalkBB Prime App Services user, you may receive and reply text messages on the China Numbers. iTalkBB Prime App Services users can only receive incoming calls
on their China Number if the user is physically located in the United States or Canada at the time when the incoming call occurs.
PLEASE SEE REASONABLE RESIDENTIAL USE POLICY FOR CHINA NUMBERS IN ITALKBB PRIME APP SERVICES - USAGE ABOVE.
The availability of the China Number is subject to and dependent upon the network facilities and regulatory environment in China. iTalkBB cannot guarantee connection to any China Number from all cities and regions in China. iTalkBB may have a limited number of China Number for some or all regions of China and cannot guarantee number availability at all times. iTalkBB further cannot guarantee uninterrupted service on China Number.
China Number Identity Verification
If you purchase a China Number online or by telephone, you must visit an iTalkBB Service Facility and provide your United States or Canadian Passport. No longer accept a Chinese Passport or the Chinese Resident Identity Card for Identity Verification.
The iTalkBB Service Facility staff will upload your ID for verification. In addition, starting on February 22, 2023, while at the iTalkBB Service Facility, the staff will record a short video of you to ensure that the video image matches the photo on your passport. You may review the locations of the official iTalkBB Service Facilities on the following link: https://www.italkbb.ca/en/contact-us.html?stores
If you have uploaded your Chinese Passport or Chinese Resident Identity Card for identity verification before August 12, 2022, you must visit the iTalkBB Service Facility to complete the upload of your passport and the video process. If you do not do so, iTalkBB will suspend your China Number Service due to regulations and policies originating in China.
Billing Disputes
Customer must dispute any charges for the iTalkBB Prime App Services within thirty (30) days of receipt of the monthly on-line invoice. Customer understands and agrees that Customer's failure to dispute any charges
with the thirty (30) day time period constitutes a waiver of all claims to any dispute.
Late Payment - Non-Payment.
If any charges for iTalkBB Prime App Services are due but unpaid for any reason including, without limitation, non-payment or declined Credit Card charges, iTalkBB may suspend or terminate the iTalkBB Prime App
Services and all accrued charges shall immediately be due and payable, to include a late fee of the lesser of 1.5% monthly or the maximum allowed by law. If charges cannot be processed to the Credit Card, Customer
will be charged a fee of ten dollars ($10.00). Neither suspension nor termination shall relieve Customer from the obligation to pay all amounts owing under this Agreement.
Automatic Renewal of iTalkBB Prime App Services.
Monthly Plan: Your monthly iTalkBB Prime App Services will automatically be renewed each month unless and until you cancel your iTalkBB Prime App Services using the Cancellation Policies described
above.
Contract Plan: On or about the Anniversary Date of any Contract Plan the plan will be automatically renewed on a month-to-month basis by charging Customers credit card of record, unless, Customer
provides iTalkBB notice of Customer's desire to cancel service or change to a different calling plan or payment plan.
Applicable Regulatory Fees, Surcharges, System Access Charges, and Intellectual Property/Legal Compliance Fees.
Federal, state, provincial, county, municipal and local governments may assess regulatory fees, contribution fees, surcharges and other compliance fees on your Monthly or Contract Plan iTalkBB Prime App Services.
Independent third-party providers may charge regulatory and administrative fees, legal/intellectual property compliance charges, surcharges and access fees for services that iTalkBB is required to pay in order
to enable your access to global public telecommunications networks. iTalkBB Prime App Services may assess network access fees in applicable markets. These charges may be assessed to you as a flat monthly fee,
a percentage of your iTalkBB Prime App services monthly charges or both, and may change from time to time without notice. You are responsible for all such fees and charges, now in force or enacted in the future,
that arise from your subscription for iTalkBB Prime App Services. Such charges are in addition to your iTalkBB Prime App Services charges and will be charged to your account according to the plan or payment
method you have selected. Applicable portions of such fees and charges are paid to governmental agencies, third parties or retained by iTalkBB to offset applicable costs associated with your subscription for
iTalkBB Prime App Services. No such fees or charges shall be included in any refund under this Agreement.
These fees and charges do not include applicable provincial, city or special district sales taxes. All applicable sales taxes are added to your monthly billing (see FAQs below). iTalkBB collects these sales taxes
from you and pays them over to the appropriate taxing authority.
Canada New Tax Rules
New PST Rules in British Columbia
The British Columbia government has announced that non-Canadian companies providing telecommunication services are required to register and collect 7% Provincial Sales Tax (PST) starting April 1, 2021. In the past,
iTalkBB has been considered a Non-Resident and not required to collect sales tax in British Columbia. Under the new law, Non-Resident companies that are selling in Canada are required to Register and Collect
and Pay sales taxes to British Columbia taxing authorities beginning April 1, 2021.
New Federal GST/HST Rules
Due to a recent change in Canada’s tax law, the Federal GST/HST will start to apply to your iTalkBB Services cost. The Applicable GST/HST rate varies by province. You will see this on you next bill effective July
1, 2021.
FAQs:
What is the Applicable Regulatory/Compliance Fees and Charges?
The iTalkBB Prime App Services Applicable Regulatory/Compliance Fees and Charges is an additional charge over and above the basic fee for your iTalkBB Prime App Services. iTalkBB uses this fee to pay our regulatory-related
fees and expenses, including federal, provincial and local telecommunications regulatory fees and charges, access charges for publicly switched networks, intellectual property and network confidentiality charges,
number portability charges, and related legal and administrative fees. It is $1.99 per phone number per month.
How much is the iTalkBB Service Applicable Regulatory/Compliance Fees and Charges?
It is $1.99 per phone number per month.
What fees are included in the "Applicable Regulatory/Compliance Fees and Charges"?
Applicable Regulatory/Compliance Fees and Charges include Federal, state, provincial, county, municipal and local government’s regulatory fees, contribution fees, surcharges and other compliance fees accessed by
such government entities on your iTalkBB Prime App Services. Independent third-party providers may charge regulatory and administrative fees, legal/intellectual property compliance charges, equipment maintenance
and management fees, surcharges and access fees for services that iTalkBB Prime App Services is required to pay in order to enable your access to global public telecommunications networks, may assess network
access fees in applicable markets. These charges may be assessed to you as a flat monthly fee, a percentage of your iTalkBB Prime App Services monthly service charges or both, and may change from time to time
without notice. Such charges are in addition to your iTalkBB Prime App Services charges and will be charged to your account according to the plan or payment method you have selected. Applicable portions of such
fees and charges are paid to governmental agencies, third parties or retained by iTalkBB to offset applicable costs associated with your subscription for iTalkBB Prime App Services.
What are my monthly recurring costs?
Your recurring monthly charges will include the monthly fee of the iTalkBB Prime App Services plan you have chosen, charges for the China Number, plus Applicable Regulatory/Compliance Fees and Charges, which will
be collected with a flat $1.99 monthly fee.
How are the Applicable Regulatory/Compliance Fees and Charges billed to the Customer?
iTalkBB Prime App Services customers will be charged on monthly basis for plan fees. The $1.99 flat fee will appear as a separate item from service charges in the iTalkBB Prime App Services statement. However, it
will only show the total of these two amounts in customer's credit card statement.